So, this is the part I hate. I’ve never been a “rules” person, but as a business owner, I have to set some. I’ll make them quick and as painless as possible.
- I have kids of my own. So, if I book a session, I usually have to book a sitter, as well. This means that I have a certain amount of time to get the job done. I’ll just jump to the point. Sessions only last one hour. If you are late for your session, I still have to finish the session at the time I had planned on finishing. So, if you know you’ll be late, just let me know at least a few hours in advance and I’ll see about rearranging my schedule to better serve you.
- I absolutely require Portrait Package fees at the time of booking. Your session date is not actually your’s until you have paid for it.
- Take note of my contact hours on the Contact page. You can call me outside of those hours, but do understand that you won’t get a response until contact hours resume. It’s a hard line to draw, but, in this business, it’s easy to let my work take over my entire life. This is my job and I LOVE what I do, but it’s not my entire being. I have children that also need me. They need phone-free time from their mother. If you have kids, I know you understand. :)
- In order to avoid an additional Rush Fee, any custom press design requests must be received two weeks prior to the date you need the product in your hands. A little bit of cushion time is needed for design, printing and delivery. Any Rush Orders will require a 100% price increase. This is not my rule. It is my print shop’s policy.
- I am not responsible for any typos or mistakes in any press product that has been approved by you prior to printing. Be sure to look over your proof VERY, VERY CAREFULLY. I am human. Sometimes, I don’t type the correct information and I overlook my own mistakes. This is the very reason you get to view a proof of the publication prior to sending it to press. I’m always happy to make any changes or corrections to your custom designed publication, but I cannot absorb the cost of re-printing your product because of an overlooked mistake during the proofing stage. I do promise, however, that I will do my very best to get the information correct the first time. I want nothing more than a satisfied client.
- Once your print products have arrived, I will contact you to let you know they are ready for pick-up. I do not deliver print orders. If you would like me to mail them to you, I will absolutely do that. There is a $25 fee for mail delivery.
Whew…now we can just have fun!
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